Federal contractor profile

PIONEER CUSTOMER EXPERIENCE, LLC

UEI M3NRN5ZZV6L3CAGE 89D82Company website ↗

Active

Overview

Legal name: PIONEER CUSTOMER EXPERIENCE, LLC
Registered location: HORSEHEADS, NY, USA
Website: Company website ↗
Primary NAICS: 561422 — Telemarketing Bureaus and Other Contact Centers
Latest award activity: Dec 2, 2025

Read company summary

PIONEER CUSTOMER EXPERIENCE, LLC is associated with UEI M3NRN5ZZV6L3 and CAGE 89D82 in public federal records. AcornBids currently links 2 prime awards totaling $428.4K in obligations to this entity. Its largest recorded federal customer by obligations is Department of Labor. Its recorded federal awards include work classified as Mortgage and Nonmortgage Loan Brokers. These categories describe the loaded award records, not a complete list of company capabilities. Its primary SAM.gov NAICS is 561422 (Telemarketing Bureaus and Other Contact Centers). Its public SAM.gov registration lists HORSEHEADS, NY, USA.

At a glance

Lifetime prime obligations$428.4K

Prime awards2

Awards with future end dates0

Top-agency concentration

Not available

Why this customer concentration

Detailed agency totals are not available in this stored profile.

Largest positive coded-agency total ÷ all positive coded-agency totals × 100

Missing data is shown as unavailable.

Prime contract obligations across loaded award records. Obligations are not revenue or contract ceilings. Summary updated Oct 5, 2026. Refresh pending; these totals may be out of date.

Business information

Public SAM.gov registration details.

Legal name: PIONEER CUSTOMER EXPERIENCE, LLC
UEI: M3NRN5ZZV6L3
CAGE: 89D82
Registered address: 325 DANIEL ZENKER DR, HORSEHEADS, NY, 14845, USA
Registration status: Active
Primary NAICS: 561422 — Telemarketing Bureaus and Other Contact Centers
SAM activation: Feb 25, 2026
Initial registration: Jan 11, 2019
Entity start: Mar 6, 2017
SAM updated: Feb 25, 2026
Registration expires: Feb 23, 2027
Fiscal year end: Dec 31
Place of incorporation: DE, USA

View SAM.gov source

Research brief

Source facts

Loaded prime-award records link 2 awards and $428,438 in reported obligations to this legal entity. Source
Recorded awards include Mortgage and Nonmortgage Loan Brokers (NAICS 522310); this classification is not proof of every company capability. Source
An example award describes: WEB-BASED SURVEY SUPPORT Source

Federal award analysis

Net transaction obligations by federal fiscal period.

Selected transaction obligations$-90.4K

Prime contracts

$0FY2025 $-90.4KFY2026

Reported transaction obligations by federal fiscal period; includes deobligations. Missing transactions are not estimated. Coverage: 2 of 2 selected awards. Select a period to explore its awards.

Explore funding & geography →View quarterly funding

Recent federal awards

Prime contract awards. Select an award to review its history and source evidence.

Award / description	Awarding agency	Obligations	Start date	End date
1605C521F00042WEB-BASED SURVEY SUPPORT	Department of Labor	$377.8K	Sep 27, 2021	Sep 26, 2024
1605C524F00028THE PPI REQUIRES CONTRACT WORK TO ASSIST WITH SURVEY NON-RESPONSE FOLLOW-UP AND CUSTOMER SERVICE ACTIVITIES WITH SURVEY RESPONDENTS. THE CONTRACTOR FIRM MUST HAVE MORE THAN TWO…	Department of Labor	$50.6K	Sep 27, 2024	Feb 13, 2025

Explore, filter and export all awards →Subcontracts Grants & subgrants

Registration, certifications & contacts

Registration evidence	Date
SAM updated	Feb 25, 2026
Source loaded	Sep 26, 2026
Initial registration	Jan 11, 2019
Entity start	Mar 6, 2017

Industry	Reported size status
522310 — Mortgage and Nonmortgage Loan Brokers	Not reported
522320 — Financial Transactions Processing, Reserve, and Clearinghouse Activities	Not reported
531210 — Offices of Real Estate Agents and Brokers	Not reported
541611 — Administrative Management and General Management Consulting Services	Not reported
561421 — Telephone Answering Services	Not reported
561422 — Telemarketing Bureaus and Other Contact Centers	Not reported
561440 — Collection Agencies	Not reported
561499 — All Other Business Support Services	Not reported

Contact	Role	Published contact methods	Evidence	Source date
KERRY TRAHAN	Government business	Contact method not published	SAM registration	Not available
BRAD BATIG	Alternate government business	Contact method not published	SAM registration	Not available
KERRY TRAHAN	Electronic business	Contact method not published	SAM registration	Not available
BRAD BATIG	Alternate electronic business	Contact method not published	SAM registration	Not available

Registered industries

522310 — Mortgage and Nonmortgage Loan Brokers
522320 — Financial Transactions Processing, Reserve, and Clearinghouse Activities
531210 — Offices of Real Estate Agents and Brokers
541611 — Administrative Management and General Management Consulting Services
561421 — Telephone Answering Services
561422 — Telemarketing Bureaus and Other Contact Centers
561440 — Collection Agencies
561499 — All Other Business Support Services

Registered products and services

R408 — Program Management/Support Services

Registration classifications and published certificates do not by themselves establish eligibility for a particular solicitation. View SAM source

About PIONEER CUSTOMER EXPERIENCE, LLC

What products and services appear in its federal awards?

Recorded award industries: 522310 — Mortgage and Nonmortgage Loan Brokers.

Recorded products and services: R702 — Data Collection Services.

Examples from recent award records:

These records describe federal award work, not every company capability. Review the award evidence.

Where is the company registered?

325 DANIEL ZENKER DR, HORSEHEADS, New York 14845, United States

Registered location from SAM.gov; award performance locations may differ.

What is its primary registered industry?

561422 — Telemarketing Bureaus and Other Contact Centers.

Primary SAM.gov NAICS classification.

Which federal agencies are represented in its awards?

Department of Labor.

Explore the company’s federal awards

Data coverage and methodology

Sources: SAM.gov registration, USAspending awards and transactions, and linked supporting records. Prime contract obligations, IDV ceilings and assistance amounts are kept separate. Missing records are not zero activity. Company claims are labeled separately. Recompete signals are rule-based scores out of 100. Positioning windows are AcornBids estimates.

Disclosed relationships only. Missing records do not establish that a contractor has no partners. Ambiguous parent award identifiers are excluded.

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