Federal contract award
12314424C0021
FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP CRQ 4589699 POP: 15 MARCH 2024 - 14 MARCH 2025
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Agriculture |
| Office | USDA, OCP-POD-ACQ-MGMT-BRANCH-FTC |
| NAICS | 541519 — Other Computer Related Services |
| PSC | DE10 — End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content. |
| Parent award / vehicle | Not reported |
| Set-aside | NO SET ASIDE USED. |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $53.8M |
| Current contract value | $58.6M |
| Potential contract value / ceiling | $58.6M |
| Start date | Mar 15, 2024 |
| Current end date | Mar 14, 2027 |
| Potential end date | Mar 14, 2027 |
| Latest award activity | Aug 31, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 21 of 21 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Aug 31, 2026 | P00020 | $0 | CENTRALIZED TIER 1 HELP DESK SUPPORT FOR THE CLIENT EXPERIENCE CENTER (CEC) |
| Aug 26, 2026 | P00019 | $0 | CENTRALIZED TIER 1 HELP DESK SUPPORT FOR THE CLIENT EXPERIENCE CENTER (CEC) |
| Jul 21, 2026 | P00018 | $0 | CENTRALIZED TIER 1 HELP DESK SUPPORT FOR THE CLIENT EXPERIENCE CENTER (CEC) |
| Jul 8, 2026 | P00017 | $9.4M | CENTRALIZED TIER 1 HELP DESK SUPPORT FOR THE CLIENT EXPERIENCE CENTER (CEC) |
| May 11, 2026 | P00016 | $0 | CENTRALIZED TIER 1 HELP DESK SUPPORT FOR THE CLIENT EXPERIENCE CENTER (CEC) |
| Mar 12, 2026 | P00015 | $9.9M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| Jan 12, 2026 | P00014 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| Jan 5, 2026 | P00013 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| Nov 19, 2025 | P00012 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| Sep 25, 2025 | P00011 | $-1.2M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| Sep 22, 2025 | P00010 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| Jun 25, 2025 | P00009 | $-3.4M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| May 16, 2025 | P00008 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP |
| May 5, 2025 | P00007 | $10.2M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00007 ACCOMPLISHES THE FOLLOWING: 1)ADDITION OF FUNDS FOR CLINS 1001 AND 1002 TO FUND PERIOD OF PERFORMANCE THROUGH 03/14/2026 |
| Apr 24, 2025 | P00006 | $4.3M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00006 ACCOMPLISHES THE FOLLOWING: 1)ADDITION OF FUNDS FOR CLINS 1005 AND 1006 TO FUND PERIOD OF PERFORMANCE THROUGH 03/14/2026 |
| Apr 9, 2025 | P00005 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00005 ACCOMPLISHES THE FOLLOWING: 1)CHANGES COR AND IPP APPROVER 1 FROM TIM BRESLIN TO JONNA JONES |
| Mar 14, 2025 | P00004 | $6.1M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00004 ACCOMPLISHES THE FOLLOWING: 1)EXERCISE OPTION YEAR 1 AND UPDATE CLIN DESCRIPTIONS 2)MODIFICATION ADDS JONNA JONES AS AN ALTERNATE COR AND REMOVES CARI HOOVER AS AN ALTERNATE COR 3)CHANGES |
| Dec 9, 2024 | P00003 | $0 | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00003 - UPDATE "OUTBOUND" CALL PROCEDURES AND TO REMOVE THE "INBOUND" CALL BILLING/INVOICING CONFLICT |
| Sep 4, 2024 | P00002 | $3.4M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00002 - ADDS CEC AS SUPPORTED CUSTOMER FOR BASE AND ALL OPTION CLINS. |
| Aug 15, 2024 | P00001 | $8.0M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP MOD 00001 - PROVIDE FULL FY24 FUNDING |
| Mar 4, 2024 | 0 | $7.2M | FY24 TSD SDO TIER 1 HELP DESK SUPPORT - NRE MIP CRQ 4589699 POP: 15 MARCH 2024 - 14 MARCH 2025 |
Estimated positioning window
Nov 1, 2026 – Jan 30, 2027
Recompete signal: . Rule-based research score; positioning dates are estimates.
75/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 75/100. Available recorded signals: 70 points.
- Contract end 2027-03-14 (133 days from calculation)
- +35 points
- 2 historical awards in this buyer and category group
- +10 points
- 21 recorded award transactions
- +10 points
- Latest award action: 2026-08-31
- +5 points
- Parent award identifier recorded
- +0 points
- Solicitation identifier recorded
- +10 points
- Linked official forecast
- +0 points
- Calculated on
- 2026-11-01 10:17:53.997580+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Nov 1, 2026.
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.