Federal contract award
2023H225C00022
THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of the Treasury |
| Office | TAXPAYER FOCUSED SUPPORT |
| NAICS | 541611 — Administrative Management and General Management Consulting Services |
| PSC | R410 — SUPPORT- PROFESSIONAL: PROGRAM EVALUATION/REVIEW/DEVELOPMENT |
| Parent award / vehicle | Not reported |
| Set-aside | 8(A) SOLE SOURCE |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $21.4M |
| Current contract value | $21.4M |
| Potential contract value / ceiling | $25.0M |
| Start date | Jan 17, 2025 |
| Current end date | Oct 29, 2025 |
| Potential end date | Oct 29, 2025 |
| Latest award activity | Jul 30, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 8 of 8 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jul 30, 2026 | P00007 | $-5 | CALL CENTER MODERNIZATION, EXCESS FUNDING DE-OBLIGATION. |
| Jun 24, 2026 | P00006 | $4.6M | CALL CENTER MODERNIZATION CONTRACT TERMINATION SETTLEMENT. |
| Nov 6, 2025 | P00005 | $-1.4M | MODIFICATION P00005 DE-OBLIGATES THE REMAINING EXCESS FUNDING FROM THE CONTRACT FOLLOWING MODIFICATION P00003 WHICH TERMINATED THIS CONTRACT FOR CONVENIENCE IN ITS ENTIRETY EFFECTIVE 10/29/25. THIS CONTRACT IS FOR CALL CENTER MODERNIZATION. |
| Nov 4, 2025 | P00004 | $-3.7M | MODIFICATION P00004 DE-OBLIGATES EXCESS FUNDING FROM MODIFICATION P00003 WHICH TERMINATED THIS CONTRACT FOR CONVENIENCE IN ITS ENTIRETY EFFECTIVE 10/29/25. THIS CONTRACT IS FOR CALL CENTER MODERNIZATION. |
| Oct 29, 2025 | P00003 | $0 | MODIFICATION P00003 TERMINATES THIS CONTRACT FOR CONVENIENCE IN ITS ENTIRETY. THIS MODIFICATION ALSO CHANGES THE CONTRACTING OFFICER TO TANYA BURNETT AND THE CONTRACT SPECIALIST TO JAMES TRYNIAK. THIS CONTRACT IS FOR CALL CENTER MODERNIZATION. |
| Oct 3, 2025 | P00002 | $0 | CALL CENTER MODERNIZATION. PERIOD OF PERFORMANCE 01/15/2025-01/14/2027. MODIFICATION P00002 CHANGES THE CONTRACTING OFFICER TO CHRISTI EDWARDS AND THE CONTRACT SPECIALIST TO PHILIP WARD. |
| Mar 5, 2025 | P00001 | $0 | CALL CENTER MODERNIZATION |
| Jan 17, 2025 | 0 | $22.0M | THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS. |
Research next steps
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.