Federal contract award
2032H521C00009
INTERNAL REVENUE SERVICE (IRS) SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of the Treasury |
| Office | TAXPAYER FOCUSED SUPPORT |
| NAICS | 561421 — Telephone Answering Services |
| PSC | R799 — Other Management Support Services |
| Parent award / vehicle | Not reported |
| Set-aside | NO SET ASIDE USED. |
| Pricing type | LABOR HOURS |
| Obligations | $32.9M |
| Current contract value | $35.7M |
| Potential contract value / ceiling | $38.7M |
| Start date | Jan 1, 2021 |
| Current end date | Apr 3, 2026 |
| Potential end date | Apr 3, 2026 |
| Latest award activity | Jul 27, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 26 of 26 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jul 27, 2026 | P00025 | $-72.2K | IRS TOLL-FREE TELEPHONE FORMS LINE. DEOBLIGATION. CLOSEOUT. |
| Jun 23, 2026 | P00024 | $68.3K | IRS TOLL-FREE TELEPHONE FORMS FUNDING |
| Apr 29, 2026 | P00023 | $0 | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THIS NO-COST ADMINISTRATIVE MODIFICATION IS TO CORRECT THE ULTIMATE COMPLETION DATE IN INTERNAL CONTRACTING S |
| Apr 16, 2026 | P00022 | $0 | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS TO ADMINISTRATIVELY CORRECT THE POP IN THE CONTRACT WRITING SYSTEM TO MATCH MODIFICATION |
| Apr 1, 2026 | P00021 | $0 | IRS TOLL-FREE TELEPHONE FORMS LINE ADMINISTRATIVE ACTION MODIFICATION |
| Feb 26, 2026 | P00020 | $660.8K | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS TO EXTEND THE PERIOD OF PERFORMANCE OF THE CONTRACT AN ADDITIONAL MONTH THROUGH 3/31/2026. |
| Jan 28, 2026 | P00019 | $672.4K | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE |
| Jan 27, 2026 | P00018 | $670.6K | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE |
| Jul 10, 2025 | P00017 | $1.5M | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE |
| Apr 15, 2025 | P00016 | $0 | PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE |
| Dec 27, 2024 | P00015 | $5.4M | ADDING CR FUNDING AND DEOBLIGATING OPTION 2 FUNDING. |
| Sep 18, 2024 | P00014 | $-343.5K | ADDING CR FUNDING AND DEOBLIGATING OPTION 2 FUNDING. |
| Jun 4, 2024 | P00013 | $3.9M | ADDING CR FUNDING AND DEOBLIGATING OPTION 2 FUNDING. |
| Dec 18, 2023 | P00012 | $2.4M | EXERCISE OF OPTION 3 |
| Sep 22, 2023 | P00011 | $-1.2M | DEOBLIGATION OF UNUSED OPTION 2 FUNDING. |
| Aug 23, 2023 | P00010 | $-1.1M | DEOBLIGATION OF UNUSED OPTION 2 FUNDING. |
| Feb 22, 2023 | P00009 | $7.0M | ADD FUNDING FOR OPTION YEAR 2, SUBJECT TO THE AVAILABILITY OF FUNDS. |
| Dec 20, 2022 | P00008 | $0 | EXERCISE OPTION YEAR 2, SUBJECT TO THE AVAILABILITY OF FUNDS. |
| Jul 26, 2022 | P00007 | $5.4M | FUNDING MOD FOR SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Jun 24, 2022 | P00006 | $61.0K | THE IRS REQUIRES SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Mar 30, 2022 | P00005 | $319.4K | THE IRS REQUIRES SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Feb 16, 2022 | P00004 | $-1.6M | THE IRS REQUIRES SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Dec 30, 2021 | P00003 | $2.1M | THE IRS REQUIRES SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Aug 2, 2021 | P00002 | $272.0K | THE IRS REQUIRES SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Jan 22, 2021 | P00001 | $0 | THE IRS REQUIRES SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
| Dec 22, 2020 | 0 | $6.9M | INTERNAL REVENUE SERVICE (IRS) SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. |
Research next steps
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.