Federal contract award
2032H821F00228
WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of the Treasury |
| Office | TAXPAYER FOCUSED SUPPORT |
| NAICS | 541910 — Marketing Research and Public Opinion Polling |
| PSC | R422 — Market Research and Public Opinion Services (includes telephone and field interviews, focus testing, and surveys) |
| Parent award / vehicle | 2032H821A00001 |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $448.8K |
| Current contract value | $449.3K |
| Potential contract value / ceiling | $533.8K |
| Start date | Sep 17, 2021 |
| Current end date | Sep 16, 2026 |
| Potential end date | Sep 16, 2026 |
| Latest award activity | Jul 23, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 16 of 16 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jul 23, 2026 | P00015 | $-570 | CUSTOMER EXPERIENCE SURVEY. DEOBLIGATION. |
| Apr 30, 2026 | P00014 | $0 | THE PURPOSE OF THIS MODIFICATION IS TO DE OBLIGATE EXCESS FUNDS ON THE CUSTOMER EXPERIENCE SURVEY TASK ORDER |
| Apr 2, 2026 | P00013 | $-33.6K | THE PURPOSE OF THIS MODIFICATION IS TO DE OBLIGATE EXCESS FUNDS ON THE CUSTOMER EXPERIENCE SURVEY TASK ORDER |
| Sep 15, 2025 | P00012 | $60.6K | THIS MODIFICATION UPDATES THE FPDS DESCRIPTION. CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS; TO MEASURE TAXPAYER SATISFACTION & ISSUE RESOLUTION; ALIGNING SURVEY WITH THE GOALS PUT FORTH BY THE TAXPAYER F |
| Sep 11, 2025 | P00011 | $-45.8K | THIS MODIFICATION UPDATES THE FPDS DESCRIPTION. CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS; TO MEASURE TAXPAYER SATISFACTION & ISSUE RESOLUTION; ALIGNING SURVEY WITH THE GOALS PUT FORTH BY THE TAXPAYER F |
| Apr 23, 2025 | P00010 | $0 | THIS MODIFICATION UPDATES THE FPDS DESCRIPTION. CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS; TO MEASURE TAXPAYER SATISFACTION & ISSUE RESOLUTION; ALIGNING SURVEY WITH THE GOALS PUT FORTH BY THE TAXPAYER F |
| Feb 25, 2025 | P00009 | $0 | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Aug 28, 2024 | P00008 | $141.5K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Jul 10, 2024 | P00007 | $-32.2K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Jun 6, 2024 | P00006 | $0 | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Jul 20, 2023 | P00005 | $-31.5K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Jun 29, 2023 | P00004 | $136.5K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Aug 23, 2022 | P00003 | $0 | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Jun 23, 2022 | P00002 | $127.3K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Mar 23, 2022 | P00001 | $-3.8K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
| Sep 17, 2021 | 0 | $130.4K | WAGE & INVESTMENT (W&I) CUSTOMER ACCOUNTS SERVICES (CAS) APPOINTMENT LINE & FOLLOW-UP CUSTOMER EXPERIENCE SURVEYS |
Research next steps
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.