Federal contract award
28321323C00060018
TO PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA), OFFICE OF INSPECTOR GENERAL (OIG), HOTLINE CALL CENTER OPERATOR SUPPORT SERVICES FOR A ONE-YEAR BASE PERIOD AND FOUR, ONE-YEAR OPTION PERIODS, AND AN OPTION TO EXTEND SERVICES PERIOD NOT TO EXCEED
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Social Security Administration |
| Office | SSA OFC OF ACQUISITION GRANTS |
| NAICS | 561422 — Telemarketing Bureaus and Other Contact Centers |
| PSC | DD01 — Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD). |
| Parent award / vehicle | Not reported |
| Set-aside | SMALL BUSINESS SET ASIDE - TOTAL |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $2.2M |
| Current contract value | $2.2M |
| Potential contract value / ceiling | $4.6M |
| Start date | Jul 31, 2023 |
| Current end date | Oct 31, 2025 |
| Potential end date | Jan 30, 2029 |
| Latest award activity | Aug 15, 2025 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 4 of 4 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Aug 15, 2025 | P00003 | $0 | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE THE OPTION TO EXTEND SERVICES FOR 3 MONTHS TO PROVIDE THE SSA/OIG HOTLINE CALL CENTER OPERATOR SUPPORT SERVICES FOR THE PERIOD OF JULY 31, 2024 TO OCTOBER 31, 2025. |
| Jul 30, 2025 | P00002 | $232.9K | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE THE OPTION TO EXTEND SERVICES FOR 3 MONTHS TO PROVIDE THE SSA/OIG HOTLINE CALL CENTER OPERATOR SUPPORT SERVICES FOR THE PERIOD OF JULY 31, 2024 TO OCTOBER 31, 2025. |
| May 1, 2024 | P00001 | $926.8K | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD I TO PROVIDE THE SSA/OIG HOTLINE CALL CENTER OPERATOR SUPPORT SERVICES FOR THE PERIOD OF JULY 31, 2024 TO JULY 30, 2025. |
| Jul 31, 2023 | 0 | $1.1M | TO PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA), OFFICE OF INSPECTOR GENERAL (OIG), HOTLINE CALL CENTER OPERATOR SUPPORT SERVICES FOR A ONE-YEAR BASE PERIOD AND FOUR, ONE-YEAR OPTION PERIODS, AND AN OPTION TO EXTEND SERVICES PERIOD NOT TO EXCEED |
Estimated positioning window
Jan 30, 2028 – Jul 30, 2028
40/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 40/100. Available recorded signals: 35 points.
- Contract end 2029-01-30 (821 days from calculation)
- +15 points
- 1 historical awards in this buyer and category group
- +0 points
- 4 recorded award transactions
- +10 points
- Latest award action: 2025-08-15
- +0 points
- Parent award identifier recorded
- +0 points
- Solicitation identifier recorded
- +10 points
- Linked official forecast
- +0 points
- Calculated on
- 2026-11-01 10:17:53.997580+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Nov 1, 2026.
Buyer contacts from matching notices
Matched on exact award/solicitation identifier and awarding agency. Source dates describe the notice, not current contact verification.
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Verify whether remaining options may extend performance beyond the current end date.
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.