Federal contract award
45310021F0103
CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION INTERACTIVE VOICE RESPONSE AUTOMATIC CALL DISTRIBUTION WORKFORCE MGMT. REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Equal Employment Opportunity Commission |
| Office | EQUAL EMPLOYMENT OPPORTUNITY COMM |
| NAICS | 541519 — Other Computer Related Services |
| PSC | 7D20 — Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD). |
| Parent award / vehicle | GS35F295DA |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $2.0M |
| Current contract value | $2.0M |
| Potential contract value / ceiling | $2.0M |
| Start date | May 25, 2021 |
| Current end date | May 24, 2026 |
| Potential end date | May 24, 2026 |
| Latest award activity | Jun 13, 2025 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 8 of 8 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jun 13, 2025 | P00007 | $426.9K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| Apr 29, 2025 | P00006 | $-0 | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| Jun 26, 2024 | P00005 | $415.3K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| Jun 21, 2023 | P00004 | $404.1K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| Jun 8, 2022 | P00003 | $294.1K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| Dec 15, 2021 | P00002 | $65.8K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION; INTERACTIVE VOICE RESPONSE; AUTOMATIC CALL DISTRIBUTION; WORKFORCE MGMT.; REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| Sep 27, 2021 | P00001 | $29.7K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION INTERACTIVE VOICE RESPONSE AUTOMATIC CALL DISTRIBUTION WORKFORCE MGMT. REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
| May 5, 2021 | 0 | $318.0K | CLOUD HOSTED TELEPHONY SOLUTION: TELECOM INTEGRATION INTERACTIVE VOICE RESPONSE AUTOMATIC CALL DISTRIBUTION WORKFORCE MGMT. REPORTING/ANALYTICS. POP - 5/25/2021 TO 5/24/2022. |
Research next steps
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.