Federal contract award
70CDCR19FC0000007
ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | DETENTION COMPLIANCE AND REMOVALS |
| NAICS | 541611 — Administrative Management and General Management Consulting Services |
| PSC | R408 — Program Management/Support Services |
| Parent award / vehicle | HSCEMS14A00005 |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $33.1M |
| Current contract value | $36.1M |
| Potential contract value / ceiling | $38.3M |
| Start date | Mar 19, 2019 |
| Current end date | Sep 23, 2025 |
| Potential end date | Feb 23, 2026 |
| Latest award activity | Jan 13, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 24 of 24 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jan 13, 2026 | P00023 | $0 | THIS MODIFICATION EXERCISES AN OPTION TO EXTEND PERFORMANCE UNDER THE ENFORCEMENT AND REMOVAL OPERATIONS (ERO) CONTACT CENTER OF OPERATIONS (ECCO) CONTRACT. THE ECCO PROVIDES A WIDE RANGE OF CALL CENTER SERVICES. THIS IS A CLOSEOUT MODIFICATION |
| Aug 22, 2025 | P00022 | $736.7K | THIS MODIFICATION EXERCISES AN OPTION TO EXTEND PERFORMANCE UNDER THE ENFORCEMENT AND REMOVAL OPERATIONS (ERO) CONTACT CENTER OF OPERATIONS (ECCO) CONTRACT. THE ECCO PROVIDES A WIDE RANGE OF CALL CENTER SERVICES. |
| Aug 20, 2025 | P00021 | $-461.1K | THIS MODIFICATION DEOBLIGATES EXCESS FUNDS FROM THE ENFORCEMENT AND REMOVAL OPERATIONS (ERO) CONTACT CENTER OF OPERATIONS (ECCO). THE ECCO PROVIDES MULTIPLE CALL CENTER SERVICES, INCLUDING THE VICTIMS OF IMMIGRATION CRIME ENGAGEMENT (VOICE) HOTLINE. |
| Mar 3, 2025 | P00020 | $1.5M | THIS MODIFICATION OBLIGATES FUNDS FOR CALL CENTER AND PROFESSIONAL SERVICES AT THE ENFORCEMENT AND REMOVAL OPERATIONS (ERO) CONTACT CENTER OF OPERATIONS (ECCO) IN LAGUNA NIGUEL, CA. |
| Feb 27, 2025 | P00019 | $2.9M | THIS IS A TASK ORDER FOR CALL CENTER AND PROFESSIONAL SERVICES AT THE ERO CONTACT CENTER OF OPERATIONS (ECCO). THIS MODIFICATION CREATES AND EXERCISES AN ADDITIONAL OPTION PERIOD TO PROVIDE SERVICES WHILE THE REQUIREMENT IS RECOMPETED. |
| Aug 21, 2024 | P00018 | $4.4M | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE AN OPTION FOR CONTINUED PERFORMANCE OF THE ERO CONTACT CENTER OF OPERATIONS (ECCO). |
| Jul 31, 2024 | P00017 | $512.0K | THE PURPOSE OF THIS MODIFICATION IS TO OBLIGATE FUNDING FOR THE ERO CONTACT CENTER OF OPERATIONS (ECCO). |
| Jul 3, 2024 | P00016 | $-8.1K | THE PURPOSE OF THIS MODIFICATION IS TO DEOBLIGATE UNUSED FY23 FUNDS UNDER THE ERO CONTACT CENTER OF OPERATIONS (ECCO) |
| Jun 5, 2024 | P00015 | $2.2M | THE PURPOSE OF THIS MODIFICATION IS TO OBLIGATE ADDITIONAL FUNDING FOR SERVICE AT THE ERO CONTACT CENTER OF OPERATIONS (ECCO) |
| Jan 11, 2024 | P00014 | $2.4M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES - EXERCISE OPTION PERIOD V (CLIN 4001) |
| Jul 31, 2023 | P00013 | $2.2M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Feb 22, 2023 | P00012 | $1.9M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Jan 24, 2023 | P00011 | $2.8M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Nov 29, 2022 | P00010 | $1.4M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Jan 24, 2022 | P00009 | $3.8M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Sep 13, 2021 | P00008 | $1.1M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Apr 16, 2021 | P00007 | $13.0K | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Mar 1, 2021 | P00006 | $540.0K | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Jan 22, 2021 | P00005 | $2.9M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Mar 16, 2020 | P00004 | $1.9M | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Jan 23, 2020 | P00003 | $0 | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Sep 27, 2019 | P00002 | $0 | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Mar 27, 2019 | P00001 | $0 | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
| Mar 14, 2019 | 0 | $500.0K | ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES |
Research next steps
- Verify whether remaining options may extend performance beyond the current end date.
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.