Federal contract award
70CMSD23FR0000001
LEVEL 1 CALL CENTER SUPPORT SERVICES
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | INVESTIGATIONS AND OPERATIONS SUPPORT DALLAS |
| NAICS | 541512 — Computer Systems Design Services |
| PSC | DE01 — Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. |
| Parent award / vehicle | 75N98120D00163 |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $14.6M |
| Current contract value | $14.6M |
| Potential contract value / ceiling | $18.5M |
| Start date | Nov 1, 2022 |
| Current end date | Sep 29, 2026 |
| Potential end date | Sep 29, 2027 |
| Latest award activity | Jul 29, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 11 of 11 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jul 29, 2026 | P00010 | $0 | THIS AWARD PROCURES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES. THIS MODIFICATION IS TO EXECUTE NOVATION AGREEMENT. |
| Jun 9, 2026 | P00009 | $-29.9K | THIS AWARD PROCURES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES. THIS MODIFICATION DE-OBLIGATES EXCESS FUNDS. |
| Feb 3, 2026 | P00008 | $0 | THIS MODIFICATION IS ISSUED TO CHANGE THE CONTRACTING OFFICER'S REPRESENTATIVE FOR THIS SUBJECT ORDER THAT PROVIDES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES |
| Sep 23, 2025 | P00007 | $3.8M | THIS CONTRACT PROVIDES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM (SEVP) CALL CENTER SUPPORT SERVICES. THIS MODIFICATION EXERCISES OPTION PERIOD THREE AND OBLIGATES FUNDING TO EXTEND PERFORMANCE. |
| Aug 20, 2024 | P00006 | $3.8M | EXERCISE OPTION PERIOD 2 - LEVEL 1 CALL CENTER SUPPORT SERVICES |
| Apr 29, 2024 | P00005 | $0 | MODIFICATION TO CHANGE ALTERNATE CONTRACTING OFFICER'S REPRESENTATIVE (ACOR) |
| Mar 14, 2024 | P00004 | $0 | THE PURPOSE OF THE MODIFICATION IS TO INCORPORATE REVISED PWS. |
| Sep 12, 2023 | P00003 | $3.7M | THIS AWARD FOR LEVEL 1 CALL CENTER SUPPORT SERVICES IS BEING MODIFIED BY EXERCISING OPTION YEAR ONE. |
| Dec 16, 2022 | P00002 | $0 | LEVEL 1 CALL CENTER SUPPORT SERVICES |
| Nov 21, 2022 | P00001 | $3.0M | LEVEL 1 CALL CENTER SUPPORT SERVICES |
| Oct 31, 2022 | 0 | $302.6K | LEVEL 1 CALL CENTER SUPPORT SERVICES |
Estimated positioning window
Nov 1, 2026 – Mar 29, 2027
Recompete signal: . Rule-based research score; positioning dates are estimates.
60/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 60/100. Available recorded signals: 55 points.
- Contract end 2027-09-29 (332 days from calculation)
- +35 points
- 1 historical awards in this buyer and category group
- +0 points
- 11 recorded award transactions
- +10 points
- Latest award action: 2026-07-29
- +5 points
- Parent award identifier recorded
- +5 points
- Solicitation identifier recorded
- +0 points
- Linked official forecast
- +0 points
- Calculated on
- 2026-11-01 10:17:53.997580+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Nov 1, 2026.
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Verify whether remaining options may extend performance beyond the current end date.
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.