Federal contract award
70SBUR21F00000089
CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | USCIS CONTRACTING OFFICE(ERBUR) |
| NAICS | 541511 — Custom Computer Programming Services |
| PSC | R426 — Communications Services |
| Parent award / vehicle | GS35F393CA |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $182.9M |
| Current contract value | $182.9M |
| Potential contract value / ceiling | $258.2M |
| Start date | Aug 13, 2021 |
| Current end date | Feb 12, 2027 |
| Potential end date | Feb 12, 2027 |
| Latest award activity | Aug 10, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 23 of 23 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Aug 10, 2026 | P00022 | $15.9M | USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00022 - EXERCISE THE OPTION 52.217-8 AND EXTEND THE PERIOD OF PERFORMANCE. |
| Mar 17, 2026 | P00021 | $0 | USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00020 - UPDATE THE CONTRACTING OFFICER'S REPRESENTATIVE. |
| Dec 31, 2025 | P00020 | $0 | USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00020 - UPDATE SECURITY REQUIREMENTS LANGUAGE. |
| Aug 1, 2025 | P00019 | $35.3M | USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00019 - EXERCISE OPTION PERIOD SEVEN (7) AND EXTEND THE PERIOD OF PERFORMANCE. |
| May 21, 2025 | P00018 | $1.1M | CONTACT CENTER TIER 1 (CCT1). THE PURPOSE OF THIS MODIFICATION IS TO ADJUST THE PRICE DUE TO INCORPORATION OF NEW WAGE DETERMINATIONS IN THE BASE AWARD SCHEDULE AND ADD/REMOVE CLAUSES PER EXECUTIVE ORDERS 14173, 14168, 14148 AND 14208. |
| Sep 26, 2024 | P00017 | $6.2M | EXERCISE CLIN 6002AB OPTIONAL LINE ITEM: TELEPHONE INQUIRIES CONTACT CENTER TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Sep 23, 2024 | P00016 | $-5.8M | CORRECT THE REALIGNMENT OF FUNDS AND DEOBLIGATE EXCESS FUNDING. CONTACT CENTER TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Aug 8, 2024 | P00015 | $39.4M | EXERCISE OPTION PERIOD 6, CLINS 6001, 6002, 6002AA, 6003, 6003AA, & 6004. CONTACT CENTER TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Jul 24, 2024 | P00013 | $-5.4M | WD INCREASE, DEOB EXCESS FUNDING, CONSOLIDATE CLIN'S 600X-900X, ADD PENS LANGUAGE. CONTACT CENTER TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Jul 24, 2024 | P00014 | $6.4M | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD 5, OPTIONAL CLIN 5002 AA IN SUPPORT OF USCIS CONTACT CENTER TIER 1 TO PROVIDE SUPPORT TO THE PUBLIC BY ASSISTING THEM WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Feb 8, 2024 | P00012 | $15.6M | MODIFICATION TO EXERCISE OPTION PERIOD 5 CONTACT CENTER TIER 1 (CCT1)- THE TASK ORDER PROVIDES TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Sep 26, 2023 | P00011 | $-5.6M | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS MODIFICATION IS TO DEOBLIGATE EXCESS FUNDING FROM CLIN 3002AA. |
| Aug 11, 2023 | P00010 | $15.7M | CONTACT CENTER TIER 1 (CCT1)- MODIFICATION TO EXERCISE OPTION PERIOD 4 AND INCORPORATE A WAGE DETERMINATION INCREASE OF MINIMUM WAGES ASSOCIATED WITH GSA SCHEDULE MAS REFRESH 16 MODIFICATION PS-A856 EFFECTIVE JUNE 17, 2023. ADD FAR 52.204-27. |
| Jul 10, 2023 | P00009 | $6.4M | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD THREE (3) OPTIONAL CLIN 3002AA IN ACCORDANCE WITH FAR CLAUSE 52.217-7 OPTION FOR INCREASED QUANTITY, SEPARATELY PRICED LINE ITEM. |
| Jun 27, 2023 | P00008 | $-60.0K | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Feb 10, 2023 | P00007 | $16.0M | CONTACT CENTER TIER 1 - ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. MODIFICATION FOR EXERCISE OPTION PERIOD 3 & INCORPORATE WAGE DETERMINATION INCREASE FROM EXECUTIVE ORDER 14026 UNDER GSA MAS GS-35F-393CA. |
| Sep 13, 2022 | P00006 | $-1.3M | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Jul 11, 2022 | P00005 | $14.1M | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Jun 13, 2022 | P00004 | $1.1M | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Jan 11, 2022 | P00003 | $13.9M | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Dec 1, 2021 | P00002 | $0 | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| Aug 12, 2021 | P00001 | $0 | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
| May 24, 2021 | 0 | $13.9M | CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS. |
Estimated positioning window
Nov 10, 2026 – Jan 23, 2027
Recompete signal: . Rule-based research score; positioning dates are estimates.
95/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 95/100. Available recorded signals: 90 points.
- Contract end 2027-02-12 (110 days from calculation)
- +35 points
- 2 historical awards in this buyer and category group
- +10 points
- 23 recorded award transactions
- +10 points
- Latest award action: 2026-08-10
- +5 points
- Parent award identifier recorded
- +5 points
- Solicitation identifier recorded
- +10 points
- Linked official forecast
- +15 points
- Calculated on
- 2026-10-25 10:18:04.631876+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Oct 25, 2026.
Agency forecast evidence
Contact Center Tier 1 (CCT1) Support
Nov 10, 2026 – Nov 10, 2026
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.