Federal contract award
70SBUR22C00000014
NEXGEN CUSTOMER EXPERIENCE (CX)
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | USCIS CONTRACTING OFFICE(ERBUR) |
| NAICS | 541519 — Other Computer Related Services |
| PSC | DA01 — Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications. |
| Parent award / vehicle | Not reported |
| Set-aside | 8(A) SOLE SOURCE |
| Pricing type | LABOR HOURS |
| Obligations | $3.7M |
| Current contract value | $3.7M |
| Potential contract value / ceiling | $3.7M |
| Start date | Sep 1, 2022 |
| Current end date | Sep 26, 2024 |
| Potential end date | Sep 26, 2024 |
| Latest award activity | Feb 3, 2025 |
| Source loaded | Aug 15, 2026 |
Funding and modification history
Showing the latest 2 of 2 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Feb 3, 2025 | P00009 | $0 | CLOSEOUT OF NEXGEN CUSTOMER EXPERIENCE (CX). THE PURPOSE OF THIS MODIFICATION IS TO CLOSEOUT THE CONTRACT. |
| Jan 15, 2025 | P00008 | $-822.2K | NEXGEN CUSTOMER EXPERIENCE (CX) ENHANCES THE EXPERIENCE THAT OUTSIDE CONSUMERS OF USCIS SERVICES ENCOUNTER. THE PURPOSE OF THIS MODIFICATION IS TO DEOBLIGATE EXCESS FUNDS TO PREPARE FOR CONTRACT CLOSEOUT AND UPDATE THE CONTRACT SPECIALIST. |
Research next steps
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.