Federal contract award
70SBUR22F00000252
USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | USCIS CONTRACTING OFFICE(ERBUR) |
| NAICS | 517110 |
| PSC | DD01 — Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD). |
| Parent award / vehicle | GS00Q17NSD3000 |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $58.1M |
| Current contract value | $58.5M |
| Potential contract value / ceiling | $87.4M |
| Start date | Sep 30, 2022 |
| Current end date | Sep 27, 2026 |
| Potential end date | Jul 2, 2027 |
| Latest award activity | Aug 12, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 25 of 25 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Aug 12, 2026 | P00024 | $11.4M | USCIS ENTERPRISE CONTACT CENTER PROVIDES PUBLIC INTERFACE FOR INQUIRIES REGARDING CASE STATUS, IMMIGRATION PROCEDURES, OR OTHER URGENT ISSUES. THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD 4. |
| Jul 17, 2026 | P00023 | $0 | USCIS ENTERPRISE CONTACT CENTER PROVIDES PUBLIC INTERFACE FOR INQUIRIES REGARDING CASE STATUS, IMMIGRATION PROCEDURES, OR OTHER URGENT ISSUES. THE PURPOSE OF THIS MODIFICATION IS TO DECREASE THE VALUE OF CLINS 4001 AND 4006 IN OPTION PERIOD 4. |
| Jun 24, 2026 | P00022 | $1.2M | USCIS ENTERPRISE CONTACT CENTER PROVIDES PUBLIC INTERFACE FOR INQUIRIES REGARDING CASE STATUS, IMMIGRATION PROCEDURES, OR OTHER URGENT ISSUES. THE PURPOSE OF THIS MODIFICATION IS TO UPGRADE EXISTING INTERACTIVE VOICE RESPONSE (IVR) SYSTEM WITH ARTIF |
| Dec 12, 2025 | P00021 | $0 | USCIS ENTERPRISE CONTACT CENTER PROVIDES PUBLIC INTERFACE FOR INQUIRIES REGARDING CASE STATUS, IMMIGRATION PROCEDURES, OR OTHER URGENT ISSUES. THE PURPOSE OF THIS MODIFICATION IS TO REALIGN FUNDS FROM CLIN 2001 TO 2003 AND UPDATE SECURITY LANGUAGE. |
| Sep 10, 2025 | P00020 | $12.3M | USCIS ENTERPRISE CONTACT CENTER PROVIDES PUBLIC INTERFACE FOR INQUIRIES REGARDING CASE STATUS, IMMIGRATION PROCEDURES, OR OTHER URGENT ISSUES. THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION YEAR 3. |
| Aug 25, 2025 | P00019 | $0 | USCIS ENTERPRISE CONTACT CENTER NO COST MODIFICATION TO ADD SERVICES. |
| Aug 15, 2025 | P00018 | $0 | USCIS ENTERPRISE CONTACT CENTER REALIGNMENT OF FUNDS FOR OY2 AND OY3, ADDITION OF 6 SERVICE CENTER SITES AND POC UPDATES. |
| Jan 31, 2025 | P00017 | $1.8M | USCIS ENTERPRISE CONTACT CENTER ADDITIONAL DEVELOPMENT WORK OPTION PERIOD 2. |
| Nov 27, 2024 | P00016 | $1.6M | USCIS ENTERPRISE CONTACT CENTER EXERCISE OF OPTION PERIOD 2 |
| Sep 27, 2024 | P00015 | $0 | USCIS ENTERPRISE CONTACT CENTER EXERCISE OF OPTION PERIOD 2 |
| Sep 13, 2024 | P00014 | $9.5M | USCIS ENTERPRISE CONTACT CENTER EXERCISE OF OPTION PERIOD 2 |
| Jun 7, 2024 | P00013 | $2.7M | USCIS ENTERPRISE CONTACT CENTER FUNDING AND EXERCISE OPTION MODIFICATION. |
| May 8, 2024 | P00012 | $0 | USCIS ENTERPRISE CONTACT CENTER MODIFICATION TO UPDATE PERIOD OF PERFORMANCE. |
| Mar 14, 2024 | P00011 | $0 | USCIS ENTERPRISE CONTACT CENTER MODIFICATION FOR VIS ADMIN. |
| Feb 27, 2024 | P00010 | $-680.7K | USCIS ENTERPRISE CONTACT CENTER MODIFICATION FOR BRANDED VOICE. |
| Jan 4, 2024 | P00009 | $0 | USCIS ENTERPRISE CONTACT CENTER MODIFICATION FOR CUSTOMIZED CCP SUPPORT AND UPDATED CUI CLAUSES. |
| Oct 20, 2023 | P00008 | $0 | USCIS ENTERPRISE CONTACT CENTER |
| Sep 21, 2023 | P00007 | $0 | USCIS ENTERPRISE CONTACT CENTER - MODIFICATION TO ADD VERBIAGE TO BREAK DOWN THE QUARTERLY BILLING CEILINGS. |
| Aug 25, 2023 | P00006 | $230.0K | USCIS ENTERPRISE CONTACT CENTER - MODIFICATION TO ADD FUNDS TO CLIN 1011 |
| May 12, 2023 | P00005 | $15.2M | OPTION PERIOD 1. |
| Mar 15, 2023 | P00004 | $0 | USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS. |
| Dec 28, 2022 | P00003 | $0 | USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS. |
| Nov 16, 2022 | P00002 | $0 | USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS. |
| Sep 29, 2022 | P00001 | $0 | USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS. |
| Sep 27, 2022 | 0 | $2.9M | USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS. |
Estimated positioning window
Mar 1, 2027 – Mar 1, 2027
Recompete signal: . Rule-based research score; positioning dates are estimates.
95/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 95/100. Available recorded signals: 90 points.
- Contract end 2027-07-02 (250 days from calculation)
- +35 points
- 2 historical awards in this buyer and category group
- +10 points
- 25 recorded award transactions
- +10 points
- Latest award action: 2026-08-12
- +5 points
- Parent award identifier recorded
- +5 points
- Solicitation identifier recorded
- +10 points
- Linked official forecast
- +15 points
- Calculated on
- 2026-10-25 10:18:04.631876+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Oct 25, 2026.
Agency forecast evidence
Enterprise Contact Center Experience 2
Mar 1, 2027 – Mar 1, 2027
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Verify whether remaining options may extend performance beyond the current end date.
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.