Federal contract award
70SBUR23C00000004
PROVIDE DEPARTMENT OF HOMELAND SECURITY (DHS), US CITIZENSHIP AND IMMIGRATIONS SERVICES (USCIS), EXTERNAL AFFAIRS DIRECTORATE (EXA) WITH TECHNICAL HELP DESK SUPPORT SERVICES (THDSS).
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | USCIS CONTRACTING OFFICE(ERBUR) |
| NAICS | 541513 — Computer Facilities Management Services |
| PSC | DE01 — Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. |
| Parent award / vehicle | Not reported |
| Set-aside | 8(A) SOLE SOURCE |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $24.8M |
| Current contract value | $24.8M |
| Potential contract value / ceiling | $24.8M |
| Start date | Feb 1, 2023 |
| Current end date | Jun 30, 2026 |
| Potential end date | Jun 30, 2026 |
| Latest award activity | Jan 23, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 9 of 9 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jan 23, 2026 | P00008 | $0 | TECHNICAL HELP DESK SUPPORT SERVICES FOR EXTERNAL AFFAIRS. THE PURPOSE OF THIS MODIFICATION IS TO UPDATE THE PERIOD OF PERFORMANCE FROM 02/01/2026 - 07/31/2026 TO 02/01/2026 -06/30/2026. |
| Jan 22, 2026 | P00007 | $3.5M | TECHNICAL HELP DESK SUPPORT SERVICES FOR EXTERNAL AFFAIRS. THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION TO EXTEND SERVICES - FAR 52.217-8. |
| Oct 17, 2025 | P00006 | $0 | TECHNICAL HELP DESK SUPPORT SERVICES FOR EXTERNAL AFFAIRS. THE PURPOSE OF THIS MOD IS TO ADD THE REVISED SECURITY REQUIREMENTS TO THE CONTRACT AND CHANGE THE CONTRACTING OFFICER FROM MARY SHINNEY TO DAVID HERSHEY. SECTION 2(D) NON- COVERED CONTRACT. |
| May 9, 2025 | P00005 | $0 | TECHNICAL HELP DESK SUPPORT SERVICES. THE PURPOSE OF THIS MODIFICATION IS TO UPDATE THE CONTRACT SPECIALIST, AND REMOVE AND ADD FAR CLAUSES AS REQUIRED BY EXECUTIVE ORDERS 14173, 14168, 14148 AND 14208. |
| Jan 24, 2025 | P00004 | $8.3M | THE PURPOSE OF THIS MOD IS TO EXERCISE OPTION PERIOD 2, WHICH SHALL PROVIDE (DHS), (USCIS), AND (EXA) WITH TECHNICAL HELP DESK SUPPORT SERVICES (THDSS). |
| Sep 27, 2024 | P00003 | $192.9K | THE PURPOSE OF THIS MODIFICATION IS TO INCORPORATE REVISED PWS AND ADD WORK WITHIN SCOPE TO OPTION PERIOD 1 AND OPTION PERIOD 2 IN THE SUPPORT OF THE EPROCESSING TECHNICAL HELP DESK SUPPORT SERVICES CONTRACT FOR DHS USCIS, EXTERNAL AFFAIRS. |
| May 3, 2024 | P00002 | $0 | DHS USCIS TECHNICAL HELPDESK SUPPORT. MODIFICATION IS TO INCORPORATE THE PENS CLAUSE AND TO UPDATE THE CONTRACT SPECIALIST. |
| Jan 31, 2024 | P00001 | $6.9M | MODIFICATION TO EXERCISE OPTION PERIOD 1 & UPDATE SECURITY CLAUSES PROVIDE DEPARTMENT OF HOMELAND SECURITY (DHS), US CITIZENSHIP AND IMMIGRATIONS SERVICES (USCIS), EXTERNAL AFFAIRS DIRECTORATE (EXA) WITH TECHNICAL HELP DESK SUPPORT SERVICES (THD |
| Jan 31, 2023 | 0 | $6.0M | PROVIDE DEPARTMENT OF HOMELAND SECURITY (DHS), US CITIZENSHIP AND IMMIGRATIONS SERVICES (USCIS), EXTERNAL AFFAIRS DIRECTORATE (EXA) WITH TECHNICAL HELP DESK SUPPORT SERVICES (THDSS). |
Research next steps
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.