Federal contract award
70SBUR24C00000011
THIS REQUIREMENT IS TO MODERNIZE USCIS CUSTOMER EXPERIENCE IN SUPPORT OF TRANSFORMING FEDERAL CUSTOMER EXPERIENCE AND TO REBUILD TRUST IN GOVERNMENT AND WILL ALSO SUPPORT THE USCIS DIRECTORS PRIORITY OF STRENGTHENING PUBLIC ENGAGEMENT AND IMPROVING C
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | USCIS CONTRACTING OFFICE(ERBUR) |
| NAICS | 541519 — Other Computer Related Services |
| PSC | DA01 — Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications. |
| Parent award / vehicle | Not reported |
| Set-aside | 8(A) SOLE SOURCE |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $1.2M |
| Current contract value | $1.2M |
| Potential contract value / ceiling | $1.2M |
| Start date | Sep 30, 2024 |
| Current end date | Apr 30, 2025 |
| Potential end date | Apr 30, 2025 |
| Latest award activity | Jun 6, 2025 |
| Source loaded | Aug 15, 2026 |
Funding and modification history
Showing the latest 5 of 5 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jun 6, 2025 | P00006 | $0 | THE PURPOSE OF THIS ACTION IS TO COMPLETE CLOSEOUT FOR THE PERSONA BASED NAVIGATION SUPPORT SERVICES CONTRACT. |
| Apr 16, 2025 | P00005 | $-867.0K | PERSONA BASED NAVIGATION SUPPORT SERVICES MODERNIZES USCIS CUSTOMER EXPERIENCE AND SUPPORTS THE USCIS DIRECTOR'S PRIORITY OF IMPROVING CUSTOMER SERVICE. MOD TO TERMINATE FOR CONVENIENCE IN FULL. RTWS INITIATIVE. |
| Feb 26, 2025 | P00004 | $0 | THE PURPOSE OF THIS UNILATERAL MODIFICATION IS TO INCORPORATE MELISSA BLONDIN AS THE ALTERNATE CONTRACTING OFFICER'S REPRESENTATIVE. |
| Nov 27, 2024 | P00003 | $0 | MOD TO PROVIDE FINAL QASP AND REVISED PWS. CONTRACT WAS AWARDED TO IMPLEMENT A PERSONA-BASED NAVIGATION SYSTEM FOR USCIS. THE SYS WILL IMPROVE CONTENT, DECREASE DUPLICATIVE AND OUTDATED CONTENT, AND CREATE USER-CENTERED CONTENT AS NEEDED. |
| Oct 1, 2024 | P00002 | $0 | MOD PROVIDED REVISED SECURITY REQ 5 DOCS, AND UPDATED CLAUSES. CONTRACT AWARDED TO IMPLEMENT A PERSONA-BASED NAVIGATION SYS. SYSTEM WILL IMPROVE CONTENT, DECREASE DUPLICATIVE AND OUTDATED CONTENT, AND CREATE USER-CENTERED CONTENT AS NEEDED. |
Research next steps
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.