Federal contract award
75FCMC21F0038
INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Health and Human Services |
| Office | OFC OF ACQUISITION AND GRANTS MGMT |
| NAICS | 541990 — All Other Professional, Scientific, and Technical Services |
| PSC | R499 — Other Professional Services |
| Parent award / vehicle | 47QRAA20D005E |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $9.5M |
| Current contract value | $9.5M |
| Potential contract value / ceiling | $9.5M |
| Start date | May 1, 2021 |
| Current end date | Apr 30, 2026 |
| Potential end date | Apr 30, 2026 |
| Latest award activity | Apr 17, 2025 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 12 of 12 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Apr 17, 2025 | P00011 | $2.0M | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMSS MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Jan 10, 2025 | P00010 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMSS MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Apr 18, 2024 | P00009 | $2.0M | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Jan 4, 2024 | P00008 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Mar 30, 2023 | P00007 | $2.0M | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Jan 18, 2023 | P00006 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Oct 24, 2022 | P00005 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Apr 22, 2022 | P00004 | $1.9M | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Jan 20, 2022 | P00003 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Jun 9, 2021 | P00002 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| May 25, 2021 | P00001 | $0 | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
| Apr 29, 2021 | 0 | $1.6M | INDEPENDENT QUALITY ASSURANCE (IQA) CONTRACTOR WILL AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN CMS'S MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. |
Research next steps
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.