75P00123F37001

NGITS FEDRESPONSE CUSTOMER CONTACT CENTER

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Award details

Obligations, current value and potential value describe different measures; they are never added together.

Field	Reported value
Agency	Department of Health and Human Services
Office	PROGRAM SUPPORT CENTER ACQ MGMT SVC
NAICS	541512 — Computer Systems Design Services
PSC	DE01 — Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
Parent award / vehicle	HHSP233201800010B
Set-aside	Not reported
Pricing type	FIRM FIXED PRICE
Obligations	$15.0M
Current contract value	$15.0M
Potential contract value / ceiling	$18.8M
Start date	Feb 1, 2023
Current end date	Dec 31, 2026
Potential end date	Dec 31, 2027
Latest award activity	Aug 18, 2026
Source loaded	Sep 26, 2026

Funding and modification history

Showing the latest 13 of 13 loaded transactions. Negative values are deobligations.

Date	Modification	Obligation change	Description
Aug 18, 2026	P00012	$589.6K	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE ATO MODIFICATION
Jan 8, 2026	P00011	$3.4M	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE ATO MODIFICATION
Dec 31, 2025	P00010	$0	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE ATO MODIFICATION
Sep 15, 2025	P00009	$1.4M	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE ATO MODIFICATION
Jul 30, 2025	P00008	$61.6K	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE ATO MODIFICATION
Apr 30, 2025	P00007	$6.7K	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE OPTION 2
Dec 16, 2024	P00006	$2.6M	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE OPTION 2
Sep 12, 2024	P00005	$85.0K	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE OPTION 1
Nov 28, 2023	P00004	$3.6M	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER EXERCISE OPTION 1
Jun 26, 2023	P00003	$19.6K	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER
Jun 14, 2023	P00002	$0	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER
Mar 21, 2023	P00001	$0	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER
Jan 25, 2023	0	$3.2M	NGITS FEDRESPONSE CUSTOMER CONTACT CENTER

Estimated positioning window

Dec 31, 2026 – Jun 30, 2027

Recompete signal:

60/100

Why this recompete signal

Contract timing and recorded acquisition signals at the time of calculation.

Stored score: 60/100. Available recorded signals: 55 points.

Contract end 2027-12-31 (425 days from calculation): +25 points
1 historical awards in this buyer and category group: +0 points
13 recorded award transactions: +10 points
Latest award action: 2026-08-18: +5 points
Parent award identifier recorded: +5 points
Solicitation identifier recorded: +10 points
Linked official forecast: +0 points
Calculated on: 2026-11-01 10:17:53.997580+00:00

The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.

Rule-based research score; it does not measure your chance of winning.

This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.

USAspending award record

. Rule-based research score; positioning dates are estimates.

Recompete score calculated Nov 1, 2026.

Research next steps

Check the linked forecast or SAM for a confirmed solicitation and current timing.
Verify whether remaining options may extend performance beyond the current end date.
Confirm the ordering vehicle and your eligibility or a qualified teaming route.
Review the award scope and buyer evidence before making a bid/no-bid decision.