Federal contract award
GS03Q17DSC0003
IGF::OT::IGF OTHER FUNCTION, CUSTOMER CONTACT CENTER (CCC)
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | General Services Administration |
| Office | GSA FAS AAS REGION 3 |
| NAICS | 561422 — Telemarketing Bureaus and Other Contact Centers |
| PSC | D321 — IT AND TELECOM- HELP DESK |
| Parent award / vehicle | Not reported |
| Set-aside | NO SET ASIDE USED. |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $236.6M |
| Current contract value | $236.6M |
| Potential contract value / ceiling | $362.9M |
| Start date | Aug 1, 2017 |
| Current end date | Jan 31, 2026 |
| Potential end date | May 31, 2026 |
| Latest award activity | Sep 30, 2025 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 73 of 73 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Sep 30, 2025 | 71 | $0 | CUSTOMER CONTACT CENTER (CCC) - MOD 71 - INCORPORATE CLASS DEVIATIONS. |
| Sep 30, 2025 | 72 | $-167.4K | CUSTOMER CONTACT CENTER (CCC) - MOD 72 - DE-OBLIGATE FUNDING. |
| Sep 30, 2025 | 73 | $5.7M | CUSTOMER CONTACT CENTER (CCC) - MOD 73 - EXERCISE TWO-MONTH OPTION WITH A PERIOD OF PERFORMANCE OF 02/01/2026 - 03/31/2026. |
| Sep 15, 2025 | 70 | $1.2M | CUSTOMER CONTACT CENTER (CCC) - MOD 70 - INCREMENTAL FUNDING. |
| Jul 22, 2025 | 69 | $15.8M | CUSTOMER CONTACT CENTER (CCC) - MOD 69 - EXTEND CONTRACT BY 10 MONTHS. |
| Jun 2, 2025 | 68 | $1.9M | CUSTOMER CONTACT CENTER (CCC) - MOD 68 - INCREMENTAL FUNDING |
| May 9, 2025 | 67 | $-119.6K | CUSTOMER CONTACT CENTER (CCC) - MOD 67 - DECREASE FUNDING AND CEILING FROM CLIN 9005. |
| Mar 20, 2025 | 66 | $4.1M | CUSTOMER CONTACT CENTER (CCC) - MOD 66 - INCREMENTAL FUNDING |
| Feb 24, 2025 | 65 | $-952.7K | CUSTOMER CONTACT CENTER (CCC) - MOD 65 |
| Jan 28, 2025 | 64 | $-174.8M | CUSTOMER CONTACT CENTER (CCC) - MOD 64 (CORRECTING FUNDING AND CEILING AMOUNTS IN FPDS) |
| Sep 11, 2024 | 63 | $192.0M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jul 26, 2024 | 62 | $11.2M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| May 31, 2024 | 61 | $4.7M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| May 2, 2024 | 59 | $2.8M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| May 2, 2024 | 60 | $0 | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jan 30, 2024 | 58 | $9.5M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER MOD 58 IS TO EXTEND THE PERIOD OF PERFORMANCE. |
| Dec 19, 2023 | 57 | $1.2M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jul 28, 2023 | 55 | $10.6M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jul 28, 2023 | 56 | $4.9M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jun 21, 2023 | PS054 | $0 | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| May 31, 2023 | PO053 | $206.7K | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Apr 27, 2023 | PA052 | $0 | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Apr 3, 2023 | PO051 | $9.1M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jan 31, 2023 | PS050 | $7.4M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Dec 30, 2022 | PO049 | $668.1K | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Sep 5, 2022 | PO048 | $1.8M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Aug 24, 2022 | PO047 | $-271.2K | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jul 29, 2022 | PS046 | $10.5M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Apr 7, 2022 | PO045 | $1.3M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Mar 1, 2022 | PO044 | $4.9M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Oct 15, 2021 | PA043 | $0 | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Sep 29, 2021 | PO042 | $2.8M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Sep 10, 2021 | PO041 | $569.3K | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| Jul 30, 2021 | PO039 | $15.5M | MIGRATED ID03170025 CUSTOMER CONTACT CENTER |
| May 10, 2021 | PO038 | $-278.1K | CUSTOMER CONTACT CENTER |
| Nov 13, 2020 | PO037 | $-12.0K | CUSTOMER CONTACT CENTER |
| Nov 3, 2020 | PA036 | $0 | CUSTOMER CONTACT CENTER |
| Sep 30, 2020 | PO035 | $1.3M | CUSTOMER CONTACT CENTER |
| Sep 23, 2020 | PO034 | $2.9M | CUSTOMER CONTACT CENTER |
| Sep 22, 2020 | PO033 | $361.7K | CUSTOMER CONTACT CENTER |
| Sep 18, 2020 | PO032 | $-361.7K | CUSTOMER CONTACT CENTER |
| Sep 15, 2020 | PO031 | $2.4M | CUSTOMER CONTACT CENTER |
| Aug 18, 2020 | PO030 | $0 | CUSTOMER CONTACT CENTER |
| Jul 29, 2020 | PO029 | $18.4M | CUSTOMER CONTACT CENTER |
| May 28, 2020 | PO028 | $145.8K | CUSTOMER CONTACT CENTER |
| Jan 27, 2020 | PO027 | $723.2K | CUSTOMER CONTACT CENTER |
| Nov 5, 2019 | PO026 | $0 | CUSTOMER CONTACT CENTER |
| Nov 1, 2019 | PO025 | $-10.6K | CUSTOMER CONTACT CENTER |
| Sep 30, 2019 | PO024 | $1.2M | CUSTOMER CONTACT CENTER |
| Sep 27, 2019 | PO023 | $9.4M | CUSTOMER CONTACT CENTER |
| Aug 29, 2019 | PO022 | $-32.8K | CUSTOMER CONTACT CENTER |
| Jul 18, 2019 | PO021 | $12.0M | CUSTOMER CONTACT CENTER |
| Jul 12, 2019 | PO020 | $-17.2K | CUSTOMER CONTACT CENTER |
| May 22, 2019 | PO019 | $-11.9K | CUSTOMER CONTACT CENTER |
| Apr 27, 2019 | PO018 | $0 | CUSTOMER CONTACT CENTER |
| Apr 1, 2019 | PO017 | $-43.3K | CUSTOMER CONTACT CENTER |
| Feb 27, 2019 | PO016 | $6.6M | CUSTOMER CONTACT CENTER |
| Jan 25, 2019 | PO015 | $-30.4K | CUSTOMER CONTACT CENTER |
| Dec 19, 2018 | PO014 | $-14.6K | CUSTOMER CONTACT CENTER |
| Oct 24, 2018 | PO013 | $-33.0K | CUSTOMER CONTACT CENTER |
| Sep 26, 2018 | PO012 | $5.9M | CUSTOMER CONTACT CENTER |
| Aug 23, 2018 | PO011 | $-58.4K | CUSTOMER CONTACT CENTER |
| Aug 10, 2018 | PO010 | $-26.7K | CUSTOMER CONTACT CENTER |
| Aug 3, 2018 | PO009 | $2.0M | CUSTOMER CONTACT CENTER |
| Jul 23, 2018 | PO008 | $8.6M | CUSTOMER CONTACT CENTER |
| Jun 5, 2018 | PO007 | $-47.0K | CUSTOMER CONTACT CENTER |
| May 3, 2018 | PO006 | $-61.8K | CUSTOMER CONTACT CENTER |
| Apr 19, 2018 | PA005 | $3.6M | CUSTOMER CONTACT CENTER |
| Mar 30, 2018 | PO004 | $0 | CUSTOMER CONTACT CENTER (CCC) |
| Jan 19, 2018 | AA003 | $0 | CUSTOMER CONTACT CENTER |
| Sep 25, 2017 | PO002 | $50.6K | IGF::OT::IGF OTHER FUNCTION, CUSTOMER CONTACT CENTER |
| Aug 17, 2017 | PO001 | $2.2M | IGF::OT::IGF OTHER FUNCTION DMDC CUSTOMER CONTACT CENTER |
| Jul 27, 2017 | 0 | $15.8M | IGF::OT::IGF OTHER FUNCTION, CUSTOMER CONTACT CENTER (CCC) |
Research next steps
- Verify whether remaining options may extend performance beyond the current end date.
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.