Federal contract award
HHSN276201600110U
IGF::OT::IGF - CUSTOMER SUPPORT SERVICES-OPERATOR SERVICESPOTS #16-001255FUNDING THE BASE YEAR OF ANEW SERVICE CONTRACT FOR THE CALL CENTER/OPERATOR SERVICE.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Health and Human Services |
| Office | NATIONAL INSTITUTES OF HEALTH NLM |
| NAICS | 541512 — Computer Systems Design Services |
| PSC | R408 — Program Management/Support Services |
| Parent award / vehicle | GS35F499AA |
| Set-aside | 8A COMPETED |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $11.6M |
| Current contract value | $11.6M |
| Potential contract value / ceiling | $17.2M |
| Start date | Jun 21, 2016 |
| Current end date | Jun 27, 2021 |
| Potential end date | Jun 27, 2021 |
| Latest award activity | Mar 19, 2021 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 9 of 9 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Mar 19, 2021 | P00008 | $490.1K | SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT |
| Dec 18, 2020 | P00007 | $490.1K | SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT |
| Apr 20, 2020 | P00006 | $15.5K | CALL/OPERATOR SERVICES FOR OPTION PERIOD 4. CALL VOLUME NOT TO EXCEED 240,000. |
| Dec 17, 2019 | P00005 | $1.8M | CALL/OPERATOR SERVICES FOR OPTION PERIOD 4. CALL VOLUME NOT TO EXCEED 240,000. |
| Jan 24, 2019 | P00004 | $2.6M | IGF::OT::IGF - CUSTOMER SUPPORT SERVICES - OPERATOR SERVICES POTS #16-001255 FUNDING THE BASE YEAR OF ANEW SERVICE CONTRACT FOR THE CALL CENTER/OPERATOR SERVICE. |
| Dec 7, 2017 | 3 | $2.5M | IGF::OT::IGF - CUSTOMER SUPPORT SERVICES - OPERATOR SERVICES POTS #16-001255 FUNDING THE BASE YEAR OF ANEW SERVICE CONTRACT FOR THE CALL CENTER/OPERATOR SERVICE. |
| Dec 22, 2016 | 2 | $2.4M | IGF::OT::IGF - CUSTOMER SUPPORT SERVICES - OPERATOR SERVICES POTS #16-001255 FUNDING THE BASE YEAR OF ANEW SERVICE CONTRACT FOR THE CALL CENTER/OPERATOR SERVICE. |
| Nov 3, 2016 | 1 | $0 | IGF::OT::IGF - CUSTOMER SUPPORT SERVICES - OPERATOR SERVICES POTS #16-001255 FUNDING THE BASE YEAR OF ANEW SERVICE CONTRACT FOR THE CALL CENTER/OPERATOR SERVICE. |
| Jun 21, 2016 | 0 | $1.2M | IGF::OT::IGF - CUSTOMER SUPPORT SERVICES-OPERATOR SERVICESPOTS #16-001255FUNDING THE BASE YEAR OF ANEW SERVICE CONTRACT FOR THE CALL CENTER/OPERATOR SERVICE. |
Research next steps
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.