Active
Overview
- Legal name
- TTEC GOVERNMENT SOLUTIONS LLC
- Registered location
- AUSTIN, TX, USA
- Website
- Company website ↗
- Primary NAICS
- 561422 — Telemarketing Bureaus and Other Contact Centers
- Latest award activity
- Aug 31, 2026
Read company summary
TTEC GOVERNMENT SOLUTIONS LLC is associated with UEI ZSFKFBKXEXX3 and CAGE 36PV4 in public federal records. AcornBids currently links 62 prime awards totaling $65.8M in obligations to this entity. Its largest recorded federal customer by obligations is Department of Homeland Security. Its recorded federal awards include work classified as Other Computer Related Services; Other Support Activities for Road Transportation; Administrative Management and General Management Consulting Services. These categories describe the loaded award records, not a complete list of company capabilities. Its primary SAM.gov NAICS is 561422 (Telemarketing Bureaus and Other Contact Centers). Its public SAM.gov registration lists AUSTIN, TX, USA.
At a glance
Lifetime prime obligations$65.8M
Prime awards62
Awards with future end dates42
Top-agency concentration62.5%
Prime contract obligations across loaded award records. Obligations are not revenue or contract ceilings. Summary updated Sep 28, 2026. Refresh pending; these totals may be out of date.
Business information
Public SAM.gov registration details.
- Legal name
- TTEC GOVERNMENT SOLUTIONS LLC
- UEI
- ZSFKFBKXEXX3
- CAGE
- 36PV4
- Registered address
- 100 CONGRESS AVE STE 1425, AUSTIN, TX, 78701, USA
- Registration status
- Active
- Primary NAICS
- 561422 — Telemarketing Bureaus and Other Contact Centers
- SAM activation
- Apr 21, 2026
- Initial registration
- Feb 23, 2005
- Entity start
- Dec 12, 2003
- SAM updated
- Apr 21, 2026
- Registration expires
- Apr 10, 2027
- Fiscal year end
- Dec 31
- Place of incorporation
- CO, USA
Federal award analysis
Net transaction obligations by federal fiscal period.
Transaction history is not available in the loaded data. Annual funding is not estimated from current award totals.
Recent federal awards
Prime contract awards. Select an award to review its history and source evidence.
| Award / description | Awarding agency | Obligations | Start date | End date |
|---|---|---|---|---|
| GS35F151GAFEDERAL SUPPLY SCHEDULE CONTRACT | General Services Administration | $1.8M | Dec 22, 2016 | Not available |
| 15M10225PA4700108MISSION CRITICAL: TRANSPORTING AND PRODUCING PRISONERS FOR COURT PROCEEDINGS FY25-29 D16 EZ PASS TOLLS | Department of Justice | $24.7K | Jun 1, 2025 | Nov 30, 2029 |
| 15M10224PA4700103FY24-FY28 IOD-CARFTF E-Z PASS TOLLS | Department of Justice | $65.8K | Feb 20, 2024 | Sep 30, 2028 |
| 15DDHQ26P00000743TITLE: FY27 EZPASS REQUESTOR: JOSHUA A LUKE AFT#: 2027-OS-0002 POP DATES: 10/01/2026 TO 09/30/2027 | Department of Justice | $90.0K | Oct 1, 2026 | Sep 30, 2027 |
| 90MC0026P0165- EXERCISE OF OPTION PERIOD 2 OF 9. BASE PERIOD PO P20240364. - PO FOR TTEC GENESYS PHONE SYSTEM ANNUAL MAINTENANCE. | Selective Service System | $92.3K | Sep 30, 2026 | Sep 29, 2034 |
| 70FBTX25F00000027OC3 CALL ORDER 15 | Department of Homeland Security | $40.7M | Nov 8, 2024 | Aug 13, 2026 |
| 15DDHQ26P00000859TITLE: FY 2026 RECUR EZ-PASS SERVICES POP 08/14 - 09/30 | Department of Justice | $18.3K | Aug 14, 2026 | Sep 30, 2026 |
| 75N96024F00056OPERATIONS AND MAINTENANCE SUPPORT FOR ORBIT, THE DIVISION OF TRANSLATIONAL TOXICOLOGY ORGANIZATIONAL RESOURCE AND BUSINESS INFORMATION TOOL. | Department of Health and Human Services | $728.4K | Sep 3, 2024 | Sep 2, 2025 |
| 205AE926F00062CONTACT CENTER ENTERPRISE INFRASTRUCTURE SOFTWARE AND SOLUTIONS | Department of the Treasury | $21.0M | Aug 4, 2026 | Aug 6, 2027 |
| 70FBTX21A00000004BPA FOR CALL ORDERS WHEN A DISASTER OCCURS FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS IN HANDLING UP TO 147,000 PRODUCTION HOURS PER WEEK. | Department of Homeland Security | $228.4M | Jun 14, 2021 | Not available |
Upcoming positioning windows
Modeled recompete windows are estimates, not announced solicitations or guarantees.
Registration, certifications & contacts
| Registration evidence | Date |
|---|---|
| SAM updated | Apr 21, 2026 |
| Source loaded | Sep 26, 2026 |
| Initial registration | Feb 23, 2005 |
| Entity start | Dec 12, 2003 |
| Industry | Reported size status |
|---|---|
| 488490 — Other Support Activities for Road Transportation | Not reported |
| 517810 — All Other Telecommunications | Not reported |
| 518210 — Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services | Not reported |
| 541511 — Custom Computer Programming Services | Not reported |
| 541512 — Computer Systems Design Services | Not reported |
| 541519 — Other Computer Related Services | Not reported |
| 541611 — Administrative Management and General Management Consulting Services | Not reported |
| 561421 — Telephone Answering Services | Not reported |
| 561422 — Telemarketing Bureaus and Other Contact Centers | Not reported |
| 561499 — All Other Business Support Services | Not reported |
| 611420 — Computer Training | Not reported |
| Contact | Role | Published contact methods | Evidence | Source date |
|---|---|---|---|---|
| STEPHEN R PAROWSKI | Government business | Contact method not published | SAM registration | Not available |
| SHANNON R BRENNAN | Alternate government business | Contact method not published | SAM registration | Not available |
| SHANNON BRENNAN | Electronic business | Contact method not published | SAM registration | Not available |
| DAN CRUICE | Alternate electronic business | Contact method not published | SAM registration | Not available |
Registered industries
- 488490 — Other Support Activities for Road Transportation
- 517810 — All Other Telecommunications
- 518210 — Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- 541511 — Custom Computer Programming Services
- 541512 — Computer Systems Design Services
- 541519 — Other Computer Related Services
- 541611 — Administrative Management and General Management Consulting Services
- 561421 — Telephone Answering Services
- 561422 — Telemarketing Bureaus and Other Contact Centers
- 561499 — All Other Business Support Services
- 611420 — Computer Training
Registered products and services
- DA01 — Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- DA10 — Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- DB01 — Support services for specialized High Performance Computing (HPC) systems used in solving complex computational problems through massive concurrent use of computing resources and parallel processing techniques.
- DB02 — Computing support services for physical and virtual servers operating stand-alone, virtually, or in public/private cloud environments. Includes support services for traditional mainframe computers and operations running legacy operating systems.
- DB10 — Computing delivered as a service in a public or private cloud environment, such as services for traditional mainframe computers and operations running Windows, Linux, converged infrastructure or UNIX operating systems.
- DC01 — Support services for data center facilities that house and protect critical IT equipment including the space, power, environment controls, racks, cabling and "smart hand" support. Includes tiered and non-tiered computer rooms, MDF/Telco closets and other facilities that house IT equipment.
- DC10 — Data center services delivered as a service contract. Offsite data center facilities using the resources provided by 3rd parties. May be part of an Infrastructure as a Service offering.
- DD01 — Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- DE01 — Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
- DE02 — Support services for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources. Includes mobile service management, logistics, technical support, system and configuration management services related to the devices.
- DE10 — End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.
- DE11 — Mobility support delivered as a service (Managed Mobility Services - MMS) for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources.
- DF01 — Support services for IT Management to include Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.
- DF10 — IT Management tools and services delivered as a service, by subscription, or service contract. Includes Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.
- DG01 — Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication
- DG10 — Network services delivered as a service, by subscription, or service contract. Physical and wireless networks managed as a service connected to and from core data centers, work areas, and offices connecting end users to the organization's broader networks. Network services delivered in connection with other IaaS and PaaS services. Cloud based network management services and Software Defined Networks (SDN) accessed by service contract or subscriptions.
- DG11 — Telecom access and other usage billing services. Includes satellite communications access, internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks.
- DH01 — Support services focused on local database instances, including DBAs, DBMS, and operational support. Also supports distributed platform, application and system integration resources enabling cross application development, communications and information sharing. Includes Mainframe database and middleware support.
- DH10 — Platform delivered as a service for databases and middleware. A distributed platform, application and system integration resources enabling cross application development, communications and information sharing.
- DJ01 — Support services focused on supporting security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, to include Section 508, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.
- DJ10 — Security and Compliance support delivered as a service, by subscription, or service contract. Includes support of security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, to include Section 508, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.
- DK01 — Support services used for 1) offline storage; archive, backup & recovery to manage data loss, data corruption, disaster recovery and compliance requirements of the distributed storage 2) Mainframe storage system services and 3) local storage such as SAN, NAS and similar technologies for the distributed compute infrastructure.
- DK10 — Cloud solutions delivered as a service.
Registration classifications and published certificates do not by themselves establish eligibility for a particular solicitation. View SAM source
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Data coverage and methodology
Sources: SAM.gov registration, USAspending awards and transactions, and linked supporting records. Prime contract obligations, IDV ceilings and assistance amounts are kept separate. Missing records are not zero activity. Company claims are labeled separately. Recompete signals are rule-based scores out of 100. Positioning windows are AcornBids estimates.
No official subaward rows are loaded, so Acorn does not claim known teaming relationships.
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