Federal contract award
28321324FA0010214
CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Social Security Administration |
| Office | SSA OFC OF ACQUISITION GRANTS |
| NAICS | 541519 — Other Computer Related Services |
| PSC | DK10 — Cloud solutions delivered as a service. |
| Parent award / vehicle | 28321321A00040003 |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $150.8M |
| Current contract value | $150.8M |
| Potential contract value / ceiling | $150.8M |
| Start date | Aug 1, 2024 |
| Current end date | Jul 31, 2027 |
| Potential end date | Sep 29, 2030 |
| Latest award activity | Sep 2, 2026 |
| Source loaded | Sep 26, 2026 |
Funding and modification history
Showing the latest 9 of 9 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Sep 2, 2026 | P00008 | $333.2K | AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - MODIFICATION TO EXERCISE OPTION AND FUND CLIN FOR VERINT SOFTWARE SUBSCRIPTION |
| Aug 3, 2026 | P00007 | $70.0K | MODIFICATION TO EXERCISE THE OPTION FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) FOR OFFICE OF INSPECTOR GENERAL AND UPDATE THE PRICING MODEL TO AWS CONNECT UNLIMITED - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Mar 12, 2026 | P00006 | $36.0M | MODIFICATION TO FULLY FUND CLIN 0002 FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Feb 12, 2026 | P00005 | $15.0M | MODIFICATION TO ADD FUNDING TO THE CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Sep 30, 2025 | P00004 | $23.6M | MODIFICATION TO ADD FUNDING AND UPDATE THE TERMS OF THE CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Aug 14, 2025 | P00003 | $10.1M | MODIFICATION TO EXERCISE OPTION YEAR 1 FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Jul 31, 2025 | P00002 | $9.6M | MODIFICATION TO ADD ADDITIONAL FUNDING TO THE CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) AND TO PURCHASE VERINT WORKFORCE MANAGEMENT (WFM) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Mar 14, 2025 | P00001 | $15.0M | MODIFICATION TO ADD ADDITIONAL FUNDING TO THE CALL ORDER FOR AWS CCAAS, AND TO EXPAND CCAAS TECHNOLOGY TO SSA FIELD OFFICES - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| Aug 1, 2024 | 0 | $41.0M | CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
Estimated positioning window
Sep 29, 2029 – Mar 29, 2030
45/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 45/100. Available recorded signals: 40 points.
- Contract end 2030-09-29 (1428 days from calculation)
- +5 points
- 8 historical awards in this buyer and category group
- +15 points
- 9 recorded award transactions
- +10 points
- Latest award action: 2026-09-02
- +5 points
- Parent award identifier recorded
- +5 points
- Solicitation identifier recorded
- +0 points
- Linked official forecast
- +0 points
- Calculated on
- 2026-11-01 10:17:53.997580+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Nov 1, 2026.
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Verify whether remaining options may extend performance beyond the current end date.
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.