Federal contract award
70T01023F5600N001
TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Homeland Security |
| Office | WORKFORCE & ENTERPRISE OPERATIONS |
| NAICS | 561422 — Telemarketing Bureaus and Other Contact Centers |
| PSC | R499 — Other Professional Services |
| Parent award / vehicle | 47QTCA22D004F |
| Set-aside | SMALL BUSINESS SET ASIDE - TOTAL |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $37.0M |
| Current contract value | $37.9M |
| Potential contract value / ceiling | $52.8M |
| Start date | Apr 15, 2023 |
| Current end date | Apr 14, 2027 |
| Potential end date | Apr 14, 2028 |
| Latest award activity | Aug 10, 2026 |
| Source loaded | Sep 19, 2026 |
Funding and modification history
Showing the latest 14 of 14 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Aug 10, 2026 | P00013 | $3.7M | THE PURPOSE OF THIS P00013 MODIFICATION IS TO PROVIDE ADDITIONAL FUNDING TO CLIN 3001 FOR TSA CONTACT CENTER SERVICES. |
| Aug 4, 2026 | P00012 | $155.8K | THE PURPOSE OF THIS P00012 MODIFICATION IS TO PROVIDE FOR THE IMPLEMENTATION, CONFIGURATION, ADMINISTRATION, AND ONGOING MAINTENANCE OF AUTOMATIC CALL DISTRIBUTION (ACD) AND INTERACTIVE VOICE RESPONSE (IVR) TECHNOLOGY. |
| May 18, 2026 | P00011 | $6.4M | THE PURPOSE OF THIS P00011 MODIFICATION IS TO ADD FUNDING TO CLIN 3001 FOR TSA CONTACT CENTER SERVICES. |
| Apr 7, 2026 | P00010 | $0 | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD 3 (04/15/2026-04/14/2027) AND ADD SERVICE CONTRACT ACT WAGE DETERMINATIONS. |
| Jan 26, 2026 | P00009 | $12.0K | THE PURPOSE OF THIS P00009 MODIFICATION IS TO PROVIDE FULL FUNDING TO OPTION PERIOD 2 CLIN 2001 "TSA CONTACT CENTER." ACCORDINGLY, THE TOTAL FUNDING FOR CLIN 2001 IS INCREASED FROM $10,818,930.74 BY $11,950.23 TO $10,830,880.97. |
| Jan 14, 2026 | P00008 | $2.7M | THE PURPOSE OF THIS P00008 MODIFICATION IS TO INCORPORATE DISCOUNTED PRICING FOR OPTION PERIODS 2, 3 AND 4 AND FUND THE REMAINDER OF OPTION PERIOD 2 (04/15/2025-04/14/2026) FROM $8,132,123.34 BY $2,686,807.40 TO $10,818,930.74. |
| Apr 10, 2025 | P00007 | $8.1M | OPTION FOR TSA CONTACT CENTER. THIS SUPPORT IS MISSION CRITICAL AS IT PLAYS A VITAL ROLE IN ENSURING PUBLIC SAFETY AS A COMMUNICATION HUB FOR OVER 2 MILLION DAILY TRAVELERS ACROSS MORE THAN 450 U.S. AIRPORTS. EXCLUSION SECTION 2(D) PUBLIC SAFETY. |
| Mar 10, 2025 | P00006 | $0 | INCORPORATE WAGE DETERMINATIONS AND IN ADDITION, IT REMOVES LANGUAGE REGARDING GENDER IN ACCORDANCE WITH EXECUTIVE ORDERS. |
| Feb 7, 2025 | P00005 | $0 | THIS ADMINISTRATIVE MODIFICATION IS ISSUED UNILATERALLY PURSUANT TO THE AUTHORITY OF THE EXECUTIVE ORDER 14168 ENTITLED "DEFENDING WOMEN FROM GENDER IDEOLOGY EXTREMISM AND RESTORING BIOLOGICAL TRUTH TO THE FEDERAL GOVERNMENT. |
| Sep 5, 2024 | P00004 | $2.6M | FUND THE REMAINING 3-MONTHS OF OPTION PERIOD 1 FROM JANUARY 15, 2025, TO APRIL 14, 2025. |
| Mar 22, 2024 | P00003 | $7.8M | EXERCISE OPTION PERIOD 1 FROM APRIL 15, 2024 TO APRIL 14, 2025. |
| Sep 19, 2023 | P00002 | $1.6M | THE PURPOSE OF THIS MODIFICATION IS SUPPLEMENT FUND CLIN 0001 IN THE AMOUNT OF $803,269.93 AND PROVIDE A ONE-TIME PAYMENT FOR THE APRIL 2023 TO OCTOBER 2023 TIME-FRAME FOR THE $803,269.93. |
| May 15, 2023 | P00001 | $0 | APPOINT KATHERINE COOPER, KATHERINE.COOPER@TSA.DHS.GOV , 571-227-2873, AS ALTERNATE CONTRACTING OFFICER REPRESENTATIVE |
| Feb 15, 2023 | 0 | $3.9M | TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES. |
Estimated positioning window
Apr 14, 2027 – Oct 14, 2027
Recompete signal: . Rule-based research score; positioning dates are estimates.
50/100
Why this recompete signal
Contract timing and recorded acquisition signals at the time of calculation.
Stored score: 50/100. Available recorded signals: 45 points.
- Contract end 2028-04-14 (537 days from calculation)
- +25 points
- 1 historical awards in this buyer and category group
- +0 points
- 14 recorded award transactions
- +10 points
- Latest award action: 2026-08-10
- +5 points
- Parent award identifier recorded
- +5 points
- Solicitation identifier recorded
- +0 points
- Linked official forecast
- +0 points
- Calculated on
- 2026-10-25 10:18:04.631876+00:00
The historical group combines buyer, NAICS, and PSC. Multiple awards in this group do not by themselves establish repeated competitions.
Rule-based research score; it does not measure your chance of winning.
This older calculation does not retain a complete reproducible breakdown. Missing or changed inputs are not assigned invented points: Original award-value bonus input.
Recompete score calculated Oct 25, 2026.
Research next steps
- Check the linked forecast or SAM for a confirmed solicitation and current timing.
- Verify whether remaining options may extend performance beyond the current end date.
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.