Federal contract award
9531CB21F0038
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) OPERATIONS, MAINTENANCE AND DEVELOPMENT SUPPORT
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Consumer Financial Protection Bureau |
| Office | CONSUMER FINANCE PROTECTION BUREAU |
| NAICS | 541512 — Computer Systems Design Services |
| PSC | DA10 — Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software. |
| Parent award / vehicle | GS35F0617Y |
| Set-aside | Not reported |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $17.9M |
| Current contract value | $19.0M |
| Potential contract value / ceiling | $22.9M |
| Start date | May 30, 2021 |
| Current end date | Sep 28, 2026 |
| Potential end date | Sep 28, 2026 |
| Latest award activity | Jul 10, 2026 |
| Source loaded | Sep 19, 2026 |
Funding and modification history
Showing the latest 21 of 21 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jul 10, 2026 | P00020 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO EXTEND CLIN 6000 FOR TRANSITION OUT PERIOD OF PERFORMANCE THROUGH SEPTEMBER 28, 2026 |
| Jun 23, 2026 | P00019 | $271.9K | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO EXERCISE AND FUND CLIN 6000 FOR TRANSITION OUT |
| Sep 29, 2025 | P00018 | $-410.3K | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO DE-OBLIGATE OPTION PERIOD 3 FUNDS |
| Sep 25, 2025 | P00017 | $-341 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO DE-OBLIGATE OPTION PERIOD 2 FUNDS |
| May 8, 2025 | P00016 | $3.8M | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO EXERCISE AND FUND OPTION PERIOD 4, UPDATE KEY PERSONNEL, CHANGE THE CONTRACTING OFFICER, REMOVE THE GOOD FAITH EFFORT AND HBCU CLAUSES |
| Dec 5, 2024 | P00015 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO CORRECT SECTION THREE, ITEM 1.2.10, 1.2.10 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (INVOICE REQUIREMENTS). INVOICES SHALL BE SUBMITTED BY THE FIFTEENTH (15TH) CALENDAR DAY OF EACH MO |
| Jun 11, 2024 | P00014 | $3.5M | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO DE-OBLIGATE OPTION PERIOD 1 FUNDS AND EXERCISE AND FUND OPTION PERIOD 3. |
| May 15, 2024 | P00013 | $-475.4K | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO DE-OB BASE PERIOD FUNDS |
| Aug 30, 2023 | P00012 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO CORRECT ACCOUNTING STRING INFORMATION. |
| Jul 17, 2023 | P00011 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO CORRECT PERIOD OF PERFORMANCE END DATE. |
| Jun 6, 2023 | P00010 | $-196.1K | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO DEOBLIGATE EXCESS FUNDING FROM BASE PERIOD. |
| Mar 7, 2023 | P00009 | $4.1M | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO EXERCISE OPTION PERIOD 2 |
| Sep 20, 2022 | P00008 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO CORRECT SPELLING OF CORS NAME IN PRISM |
| Sep 1, 2022 | P00007 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO UPDATE KEY PERSONNEL, INCORPORATE A NEW LCAT, AND ADD LCAT(S) TO TASKS 4 & 5 |
| Jun 24, 2022 | P00006 | $3.7M | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO EXERCISE AND FUND OPTION PERIOD 1 |
| Mar 10, 2022 | P00005 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO UPDATE KEY PERSONNEL |
| Jan 11, 2022 | P00004 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO CORRECT ACCOUNTING STRINGS |
| Dec 16, 2021 | P00003 | $337.9K | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUPPORT - MODIFICATION TO CHANGE COR, ADD ACOR, UPDATE KEY PERSONNEL AND UPDATE SCOPE |
| Sep 25, 2021 | P00002 | $564.9K | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) OPERATIONS, MAINTENANCE AND DEVELOPMENT SUPPORT - MODIFICATION TO UPDATE KEY PERSONNEL AND PROVIDE INCREMENTAL FUNDING |
| Jun 10, 2021 | P00001 | $0 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) OPERATIONS, MAINTENANCE AND DEVELOPMENT SUPPORT - MODIFICATION TO UPDATE KEY PERSONNEL |
| May 5, 2021 | 0 | $2.8M | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) OPERATIONS, MAINTENANCE AND DEVELOPMENT SUPPORT |
Research next steps
- Confirm the ordering vehicle and your eligibility or a qualified teaming route.
- Review the award scope and buyer evidence before making a bid/no-bid decision.