Federal contract award
W81XWH21C0077
CALL CENTER SUPPORT SERVICES
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Defense |
| Office | DEFENSE HEALTH AGENCY |
| NAICS | 561422 — Telemarketing Bureaus and Other Contact Centers |
| PSC | R408 — Program Management/Support Services |
| Parent award / vehicle | Not reported |
| Set-aside | NO SET ASIDE USED. |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $27.0M |
| Current contract value | $27.0M |
| Potential contract value / ceiling | $27.5M |
| Start date | Sep 15, 2021 |
| Current end date | Jan 14, 2026 |
| Potential end date | Jun 14, 2026 |
| Latest award activity | Apr 16, 2026 |
| Source loaded | Sep 19, 2026 |
Funding and modification history
Showing the latest 17 of 17 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Apr 16, 2026 | P00016 | $-106.1K | INTRANSITION CALL CENTER SUPPORT SERVICES |
| Jan 14, 2026 | P00015 | $0 | INTRANSITION CALL CENTER SUPPORT SERVICES |
| Dec 16, 2025 | P00014 | $0 | INTRANSITION CALL CENTER SUPPORT SERVICES |
| Jul 30, 2025 | P00013 | $-350.0K | INTRANSITION CALL CENTER SUPPORT SERVICES |
| Jul 14, 2025 | P00012 | $3.1M | TRANSITION PROGRAM CALL CENTER SUPPORT FOR MILITARY LEAVING SERVICE. |
| Jun 3, 2025 | P00011 | $286.7K | CALL CENTER SUPPORT SERVICES |
| Mar 18, 2025 | P00010 | $-253.4K | CALL CENTER SUPPORT SERVICES FOR MILITARY RETIRING FROM THE SERVICE. THE CONTRACTOR PROVIDES A LIST OF RESOURCES BASED ON THE MILITARY SERVICE MEMBER'S RETIREMENT NEEDS. |
| Jul 12, 2024 | P00009 | $5.9M | IN TRANSITION PROGRAM CALL CENTER SUPPORT. THE CONTRACTOR SHALL CONDUCT IN-PERSON AND VIRTUAL OUTREACH TO SOCIALIZE WHEN A VETERAN DECIDES TO LEAVE MILITARY SERVICE. |
| Feb 21, 2024 | P00008 | $2.0M | IN TRANSITION PROGRAM CALL CENTER SUPPORT. THE CONTRACTOR SHALL CONDUCT IN PERSON AND VIRTUAL OUTREACH TO SOCIALIZE WHEN A VETERAN DECIDES TO LEAVE MILIARY SERVICE. |
| Sep 6, 2023 | P00007 | $-1.2M | PROVIDE RESOURCE RECOMMENDATIONS TO BRIDGE THE TRANSITIONAL KNOWLEDGE GAP BETWEEN IDENTIFICATION AND RECEIPT OF PSYCHOLOGICAL HEALTH CARE SERVICES FOR ACTIVE DUTY SERVICE MEMBERS, RESERVE COMPONENT, NATIONAL GUARD, AND VETERANS AND FAMILY MEMBERS. |
| Jun 7, 2023 | P00006 | $5.9M | PROGRAM CALL CENTER, NON-PERSONAL, SUPPORT SERVICES. |
| Apr 25, 2023 | P00005 | $1.1M | TRANSITION SUPPORT CONTACT CALL CENTER PROGRAM TO TRANSITIONING SERVICE MEMBERS OR VETERANS WHO ARE CURRENTLY RECEIVING PSYCHOLOGICAL HEALTH CARE (MENTAL HEALTH CARE OR BEHAVIORAL HEALTH CARE) AND WISH TO RECEIVE CARE AT THEIR NEW DESTINATION. |
| Feb 8, 2023 | P00004 | $0 | CALL CENTER SUPPORT - OP 1 - PWS REVISION |
| Jul 8, 2022 | P00003 | $5.8M | CALL CENTER SUPPORT - OP 1 |
| Apr 1, 2022 | P00002 | $0 | CALL CENTER SUPPORT - BASE - NO COST MOD REDUCING NUMBER OF OUTBOUND CONTACTS |
| Jan 31, 2022 | P00001 | $0 | CALL CENTER SUPPORT - BASE |
| Sep 12, 2021 | 0 | $4.8M | CALL CENTER SUPPORT SERVICES |
Research next steps
- Verify whether remaining options may extend performance beyond the current end date.
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.