IDV vehicle
91003120D0002
THE SERVICES CONTEMPLATED UNDER THIS NEXGEN BPO INDEFINITE DELIVERY INDEFINITE QUANTITY (IDIQ) CONTRACT INCLUDES CONTACT CENTER SUPPORT AND BACK-OFFICE PROCESSING.
Award details
Obligations, current value and potential value describe different measures; they are never added together.
| Field | Reported value |
|---|---|
| Agency | Department of Education |
| Office | FSA ACQUISITIONS OFFICE |
| NAICS | 522320 — Financial Transactions Processing, Reserve, and Clearinghouse Activities |
| PSC | R710 — Financial Services (includes credit card services and any other financial services. See revision to description for code R703 above) |
| Parent award / vehicle | Not reported |
| Set-aside | NO SET ASIDE USED. |
| Pricing type | FIRM FIXED PRICE |
| Obligations | $0 |
| Current contract value | Not reported |
| Potential contract value / ceiling | $1.7B |
| Start date | Jun 23, 2020 |
| Current end date | Not available |
| Potential end date | Not available |
| Latest award activity | Jun 17, 2026 |
| Source loaded | Sep 19, 2026 |
Funding and modification history
Showing the latest 4 of 4 loaded transactions. Negative values are deobligations.
| Date | Modification | Obligation change | Description |
|---|---|---|---|
| Jun 17, 2026 | P00026 | $0 | BPO, TO EXERCISE THE EXTENSION OF SERVICES AND ADD FAR 52.222-90. |
| Dec 2, 2025 | P00025 | $0 | TO REMOVE SECTION I-78 52.222-55 MINIMUM WAGES FOR CONTRACTOR WORKERS UNDER EXECUTIVE ORDER 14026. |
| Jun 25, 2025 | P00024 | $0 | TO DECREASE THE PER TASK PRICE FOR INBOUND CALLS AND CHATS |
| Apr 23, 2025 | P00023 | $0 | 91003120D0002 |
Buyer contacts from matching notices
Matched on exact award/solicitation identifier and awarding agency. Source dates describe the notice, not current contact verification.
| Contact | Role | Published contact methods | Evidence | Source date |
|---|---|---|---|---|
| FSA Acquisitions | Contact | MPDSETeam@ed.gov | Source | Jun 30, 2020 |
Research next steps
- Check the stated set-aside against the solicitation and current certifications.
- Review the award scope and buyer evidence before making a bid/no-bid decision.